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Why choosing a local cloud DR provider is better than global cloud DR provider?

Nowadays, as cloud servers multiply for users and become more popular, deciding between a local and international cloud disaster recovery (DR) provider is no straightforward task. Large global cloud DR providers are now easily accessible, offering more affordable services and credibility in the brand name. Consequently, this may end up driving out smaller local cloud DR providers from the industry.

However, there are many things that local cloud DR providers offer that global providers can’t replicate.

Price

Local cloud DR providers may not be able to match the low prices of global cloud DR providers. However, the attractive prices offered by the latter are often due to cuts in their services. For example, your data will not be automatically encrypted in the cloud by some global cloud DR providers, unless you pay an additional fee for this essential service. Some even charge extra to restore your data, too.

End destination of data

Understandably, some companies require their data to be in storage within their own countries due to compliance issues. With global cloud DR providers, their data centres are located across various countries, which means your data will be replicated and stored in multiple countries as well. Consequently, the gross volume of data stored makes them primary targets of cyberattacks. With local cloud DR providers, at least you know the data centres are located within Malaysia. It also mitigates vulnerability to hackers.

Local Cloud DR Servers

Importance of data sovereignty

With global cloud DR providers, storing your data across multiple countries can complicate things when facing legal disputes. Some sectors, such as government agencies and legal and accounting firms, require data to be within Malaysia. Choosing a local cloud provider can avoid such data sovereignty implications, as they are bound by Malaysia’s laws and regulations.

Support is available locally

Having a local cloud DR provider will ensure that support is readily available when needed. In case the need for emergency response arises, you do not have to wait longer due to the different time zones of global vendors. If you are facing difficulties in troubleshooting, for example, you can get the required assistance in a timely manner from local cloud DR provider.

Excellent customer service

Due to their smaller customer base, local cloud DR providers can offer a higher quality of customer service. Global providers, on the other hand, usually have such a large number of customers that they can’t match the same level of attention. During emergencies, local cloud DR providers will be able to be on-site at the shortest time to assist. Since their data centres are located within Malaysia, they can reach your backup data faster, and restoration will be quicker, compared to restoring your backup data from the cloud.

Read More: Cloud Backup vs Local Backup: Pros and Cons for Malaysian Businesses

Cheaper and faster data transport 

As opposed to global cloud DR providers, some local cloud DR providers grant customers with free unlimited backup and DR bandwidth.

Customisable service offerings

Services offered by global cloud DR providers are generally one-size-fits-all that aim to cover everyone with a more generic service. This might not be right for everyone. Businesses with more precise needs can explore customisation with local cloud DR providers that adeptly tailor to their specific needs.

Aegis Cloud Disaster Recovery provides disaster recovery services that are entirely certified in its processes to ensure success. Find out more information on the Cloud Disaster Recovery services that Aegis has to offer. 

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Business Continuity vs Disaster Recovery: Are they the same?

Business continuity and disaster recovery are both strategies to safeguard businesses in the unfortunate events of natural disasters, cyberattacks or any interruption in critical systems. 

Since they often appear hand-in-hand, many people may think that they are interchangeable. However, they are two specific plans that work together to ensure that businesses bounce back from catastrophic situations. To protect a company’s data and avoid prolonged downtime during disasters, one must understand the differences between business continuity and disaster recovery, and the significant parts they play. 

Business Continuity Plan (BCP)

Business continuity is a written set of actions taken by companies in times of crisis to ensure that business operations can continue. 

According to the International Standards of Organisation (ISO), this concept was established when the government recognised the effects of disaster strikes on society and the economy. Businesses soon began to realise the need for risk management strategies to alleviate these effects. 

Most of the time, BCP starts with a business impact analysis (BIA) to determine the legal and contractual obligations, which assesses the costs of this plan. Enforcing these strategies are crucial in contributing to a company’s success for maintaining or resuming regular business. 

Disaster Recovery Plan (DRP)

Disaster recovery plans focus on helping a business transition back to business “as usual” and aims to minimise downtime. This involves restoring critical support systems like hardware and IT assets, data and the company’s full services.

Many companies often suffer IT disasters in the face of crisis. Security breaches can cause bankruptcy as loss of data largely resembles the impacts of a burglary.

How are they different?

They may seem similar, but the key difference comes when the two plans take motion. Business continuity allows operations to remain functional during disastrous circumstances. In contrast, disaster recovery focuses on your response to the event immediately after it has passed and how your business will return to normal.

Take the COVID-19 pandemic, for example. When the epidemic hit, the continuity plan of many businesses was to let employees work remotely. However, this solution is merely an emergency response and will not work long-term. The disaster recovery plan, then, should focus on implementing safety measures so that staff can come back to the office. In this instance, these measures may include reviewing work policies, ways to apply social distancing, usage of masks, handwashing and, improving or enabling remote technology tools in the event of similar pandemic occurrences.

What to include in a business continuity plan?

It’s essential to assess any foreseeable problems that may occur during hard times before they happen so that you’re able to soften the blow and get your business up and running as soon as possible. 

Firstly, you need to identify the risks and understand your IT infrastructure:

  • What types of dangers will your business face? 
  • Is your business vulnerable to natural disasters? If so, will they affect your vital systems and software? 
  • Are your systems and networks prone to cyberattacks? 
  • Does your company have backup systems or recovery services?

These are a few things to consider when drawing up a business continuity plan. Then, review your list of risks with professionals and address each one to prevent significant issues. Make sure to keep in touch with those involved in your BCP and inform all your employees, suppliers and vendors on the steps to take in case catastrophe hits. 

With these steps firmly in place, business operations may be able to continue smoothly. This may include advanced repair services, data recovery and communications restoration. You should also have contingency plans such as a backup location in case of fire or water damages, backup computer servers in the events of a power surge, and staff substitution in case employees are affected. 

Disaster recovery plan

What to include in a disaster recovery plan?

Once the BCP is in place, the disaster recovery plan should be underway in assisting the business back to its full strength. Certain things to identify are:

  • What is the timeline for recovery? How long is the business going to operate under the BCP?
  • Who are the recovery team to enact the different tasks, and what are their responsibilities? 
  • How will business data be recovered? Should the equipment or software be replaced?

You should test your disaster recovery plan every few months to ensure that the program is up-to-date. If not, there’s always room for improvement. You can test the DRP by holding mock events that mimic power outages, data loss or other disasters that are most likely to occur in your region.

Read More: How to Mitigate Disaster Recovery Risk with DR-as-a-Service (DRaaS)

Conclusion

The difference between business continuity plans and disaster recovery plans is specific but often overlap to prevent business failings in times of crisis. Prioritising both objectives in preparation for these unforeseen circumstances will keep your business protected and running. 

Here at Aegis, there are a group of experts to help you create, review or update your disaster recovery plan. Find out more information on the Cloud Disaster Recovery services that Aegis has to offer. 

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Bullet-Proof Your Disaster Recovery Plan

At this moment in time, many areas in the world are experiencing natural disasters. With hurricane season at its peak as well as tornados, snow, and wildfires wreaking havoc, these inevitable circumstances cause distress to many, especially families and small businesses. Hence, a disaster recovery plan is crucial.

While Malaysia is spared from such disasters, it does occasionally face floods, landslides, forest fires and severe haze. In the past years, Malaysia has experienced several extreme weather and climatic events, ranging from thunderstorms to monsoonal floods. To add on to the disaster hazards, Malaysia experienced riots and was affected by the global pandemic as of late. The total economic loss and the financial burden on businesses were heavy. With that said, there is no better time than now to update and upgrade your disaster recovery plan.

While natural disasters seem to be the most significant concern now, not all emergencies come in the form of a storm, flood or landslides. Failed air-conditioning, broken water pipes, chemical leaks, and security breaches can cause just as much destruction to businesses. It is essential to acknowledge the day-to-day threats that could cause business outages. That is why every business should be prepared with a disaster recovery plan and continuously bullet-proof the plan.

Today, we are here to guide you on how to bullet-proof your disaster recovery plan. Before we get to that, have a short read on what a disaster recovery plan is:

What is a Disaster Recovery Plan?

A disaster recovery plan is a type of service which protects your business from any unplanned disasters; be it cybercrimes, human errors and even natural disasters. In simpler words, it is considered as insurance for all your data and servers. If your business happens to come across any unforeseen risks, the disaster recovery plan will be able to recover it. This way, you won’t lose any of your data, and there won’t be any loss to your business.

Here in Aegis, we specialise in providing Cloud Disaster Recovery services. With over a decade of DR experience and multiple awards achieved over the years; we can guarantee that our services are trustworthy and of top-notch quality.

Now, the real question remains unanswered – how do you bullet-proof your disaster discovery plan? Well, we’ll answer that question for you. Read on to find out how.

Ways to Bullet-Proof Your Disaster Recovery Plan

1. Ensure Continuous DR Testing

This is one of the most critical ways to bullet-proof your disaster recovery (DR) plan. Many organisations and companies often forget to test out their DR plans. Here’s what you should know; there have to be various changes since the last time your plan got tested. The infrastructure, systems and even the staffs have changed since then. Therefore, we suggest scheduling a DR drill to get your DR plan tested. By performing DR drills, you will be more prepared and know your respective roles when any disaster occurs.

Here in Aegis, we provide unlimited DR drills for our customers. All DR drills will be assisted by dedicated DR drill professionals. With the help of the professionals, customers do not have to go through any hassle since the DR drills will surely be a success. Not only does it save time, but it saves cost as well.

2. Ensure an Up-To-Date RTO and RPO Requirements

Customers, employees and business partners nowadays would often expect 24/7 availability. Hence, to stay prepared for any disaster recovery events; you have to ensure that the RTO (Recovery Time Objective) and RPO (Recovery Point Objective) requirements are up to date and are aligned with the latest business direction.

As a matter of fact, Aegis provides 1Price-Any-Technologies (1PAT) service to meet different RTO and RPO requirements. Aegis 1PAT includes a mix of backup technologies for different RTO & RPO needs. Aegis 1PAT also guarantees workability of backup software towards any systems.

3. Keep Check of Your Disaster Recovery Infrastructure

It is vital for your DR plan to have an offsite backup and DR location. An offsite disaster recovery location is important, especially in situations where the workers are not able to access to the primary site. The DR site must be equipped with the exact replica of the primary site’s systems and applications. In case anything happens to the primary site, your workers will still have access to data and systems at the remote DR site, and business may resume. Performing DR drills will also check on the readiness and preparedness of the DR infrastructure.

Here at Aegis, we offer not one, but two DR sites for our customers. Note that the secondary site is complimentary. The first Disaster Recovery Centre (DRC1) is situated in Cyberjaya; whereas the second Disaster Recovery Centre (DRC2) is in Kuala Lumpur. These dual DR sites are to ensure DR infrastructure redundancy. 

4. Updating the IT DR Plan

Many businesses find it beneficial to schedule disaster recovery plan reviews once a year. No matter how often you choose to review your disaster recovery plan, make sure you do it. Failing to update your disaster recovery plan is almost as bad as not having one. Periodically reviewing your disaster recovery plan is a crucial step in ensuring it continues to accurately portray your environment and respond to the risks and remediation necessary for business continuity.

Aegis’ disaster recovery experts are here to help you create, review, update, validate, and manage your disaster recovery strategy. With 100% fully managed data backup and disaster recovery, Aegis enables you to secure your plan and your business.

Read More: How to Mitigate Disaster Recovery Risk with DR-as-a-Service (DRaaS)

Conclusion

Considering the risks of disasters that Malaysia has to weather, make sure your organisation or company takes the right steps in practising and bullet-proofing the disaster recovery plan. We hope these steps will be helpful for all of you and keep your business safe.

Lay your mind to rest with Aegis Cloud Disaster Recovery which caters for on-premise and cloud servers. Stay protected and reap the benefits of unlimited disaster resources. Find out more about the types of Cloud Disaster Recovery services Aegis has to offer.

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A Checklist for Selecting the Right Backup Software and Backup Service Provider

In the business world, your data is crucial. Therefore, it’s vital that you backup all your data and be able to restore it in the case of accidents or disasters. However, bear in mind that it’s also vital that you choose the right backup software for the process mentioned earlier so it’s best to have a helpful checklist.

When choosing the right backup software, you’ll need to consider a few points, which are:

  • Whether the software is capable of handling heterogeneous platform;
  • If the implementation process is complicated;
  • Whether your backed-up data can be successfully restored according to your backup strategy;
  • Whether you’ll get the right help during emergency situations.

Hence, you will need to really put the points mentioned above into consideration when selecting the right backup software. You may also consider outsourcing this task to a backup service provider who can help you anytime, even during an event of a crisis. To assist you in making the best decision, read our checklist for backup software.

Making the Right Choice

Today’s article is all about helping you choose the right backup service provider and backup software which meets your backup needs. Read on to know what the key points are in choosing one:

Understand your backup service provider well
  • Ensure that your backup service provider has a good reputation, with years of proven success in providing backup solution to customers.
  • Ensure that your backup service provider has a wide range of clientele.
    • With over a decade of cloud backup and disaster recovery experience, Aegis has garnered more than 200 over cloud backup & DR customers nationwide.
  • Ensure that your backup service provider complies with recognised industry standards and adherence to industry best practices.
    • Aegis has obtained the Disaster Recovery Certified Expert (DRCE) certification in 2012. Aegis is also ISO 27001 Information Security Management Systems (ISMS) certified since 2019.
Backup Service Provider
Understand the backup service provider’s technology and offerings

Before deciding on any backup software to use for your company; you should:

  • Be aware of the kind of technology that your backup service provider uses.
    • Aegis includes all the technologies used on our official website such as Veeam, Asigra, Carbonite, Commvault, ShadowProtect and will continue to explore other available backup software in the market.
  • Choose backup software that works with your applications, operating systems and fulfilling your Recovery Point Objective (RPO) and Recovery Time Objective (RTO).
    • Aegis has the flexibility and scalability you need. Aegis has the best mix of backup technologies for different RPO and RTO requirements.  By engaging Aegis’ services, you are not required to purchase or invest in multiple backup technologies to cater to different needs.
  • Select backup software that is capable of adapting to a heterogeneous environment.
    • Aegis can accommodate your business needs by guaranteeing workability of backup software towards any systems, applications and databases.
    • Aegis provides the ability to use any latest technology at any time with no investment impact.
  • Consider backup software that allows integration with endpoint devices such as smartphones, laptops and desktops that includes administration and monitoring tools.
  • Decide on backup software that allows encryption of your backup data.
    • Aegis’ backup software serves data protection for its users. All data will be securely encrypted with AES-256 encryption before backing up to the cloud.
Understand the backup service provider’s implementation, support and managed services
  • Ensure that the backup software is easy to set up and manage.
    • Aegis provides fully managed backup and disaster recovery services. Aegis undertakes tasks such as operations, maintenance and support of backup and disaster recovery operations. With more than 10 years of experience, Aegis guarantees smooth implementation, successful restore rates and proactive monitoring.
  • Many prefer a backup service provider that provides support 24/7
    • Aegis provides unlimited onsite, phone and email support either from 8 to 5 or 24/7
    • Aegis’ disaster recovery call centre is available 24/7

Well, that concludes the checklist for backup software for today. The points, as mentioned earlier, are what you should always keep in mind when choosing a backup service provider and backup software. Remember, it’s not just about backing up and restoring your data, there’s so much more to it!

Interested in finding a cloud backup provider who checks all the above boxes and makes your job easier? Aegis provides quality service and support, incentivised reseller programmes, highly secure data centres and more. Feel free to learn more about Aegis’ extensive offerings.

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What can Aegis Cloud Disaster Recovery (CDR) Do for You?

The usage of Cloud in business has now become a vital part of the New Normal. Accelerated by the COVID-19 pandemic, the Cloud is one business tool that has become an essential infrastructure. Being smart about the usage of cloud platforms and services can mean a significant deal, creating a difference between gaining a competitive edge and falling behind. However, businesses that do not possess a business continuity plan will face even greater business continuity risks. This includes business failure, tarnished reputation, and lost productivity which would ultimately lead to financial loss. Therefore, it is undeniably crucial for any business to implement a business continuity plan. Hence, the need for a Cloud Disaster Recovery solution.

What is Cloud Disaster Recovery (CDR)?

Put in simple terms, Cloud Disaster Recovery is akin to having insurance for your servers, against malware attack, data loss and any kinds of disaster. Cloud Disaster Recovery is a service that enables the backup and recovery of a cloud-based platform on remote servers. It stores and backs up selected files and data on a remote, third-party server so that the data can be recovered in cases where the files were to be lost or damaged.

Though most companies may have an off-site disaster recovery plan, a Cloud-based Disaster Recovery plan provides a more economical and efficient provider-managed platform. One of the most prominent Cloud Disaster Recovery Service Provider is Aegis.

Why Aegis Cloud Disaster Recovery (CDR)?

Although there are other cloud disaster recovery services available in the market, Aegis CDR is the most preferred as it combines cloud backup/restore service that caters for on-premise or cloud bundled with complimentary unlimited DR resources.

With Aegis CDR, you never have to worry about having no “Plan B” in the case where your business were to face with disaster. Aegis CDR equips you with Disaster Recovery Virtual Machines located remotely at Aegis CDR’s data centre, which consists of snapshots of your production servers. Therefore, if a disaster were to strike, you can activate DR Virtual Machines in minutes, allowing the business to resume its operations without any loss. As an added protective measure, Aegis CDR even provides dual Disaster Recovery sites to ensure DR infrastructure redundancy—the primary Disaster Recovery Centre (DRC1) being in Cyberjaya, while the secondary Disaster Recovery Centre (DRC2) being in Kuala Lumpur. With that said, that’s not all that makes Aegis CDR outstanding. Mentioned below are 3 key differentiators of Aegis’ CDR:

  1. Aegis 1Price-Any-Technologies (1PAT): A cloud backup service that licenses customers to utilise any backup technologies at a fixed price.
  2. Aegis Disaster Recovery As-A-Service (DRaaS): A disaster recovery service that is equipped with unlimited DR resources ready to be utilised by customers during DR declaration.
  3. Aegis Managed Service: A service that undertakes tasks such as operations, maintenance and support of customers’ backup and DR operations.
Server to Cloud

What can Aegis Cloud Disaster Recovery Do for You?

Now that you have an idea of the key differentiators of Aegis CDR, you may be wondering what exactly it can do for you. Below are the benefits of Aegis CDR’s key differentiators:

1.   Aegis 1PAT

A cloud system that licenses clients to utilise any backup technologies at a fixed priced. The features and benefits of this cloud backup service are as follows: 

  • Aegis 1PAT provides the best mix of technologies that caters to different RTO and RPO requirements, which saves you from the need to purchase multiple different Backup Software. 
  • Aegis 1PAT guarantees the workability of your backup needs, 1PAT, which eliminates the need for you to commit to a Backup Software. 
  • Aegis 1PAT offers you only the latest technology without any limitations on only having a few options of Backup Software as Aegis 1PAT continuously explores for better technology. 
2.   Aegis DR as-a-Service (DRaaS)

A disaster recovery service with unlimited DR resources ready for the clients to utilise during DR declaration. The features and benefits of this disaster recovery service are as follows: 

  • Aegis DRaaS is complete with several unlimited services such as DR VM, DR vCPU, DR vRAM, DR Security, DR Drill, DR Bandwidth and DRIB, which would allow you to save cost on DR Software and Hardware. 
  • For Disaster Recovery drills, Aegis’ dedicated DR professionals offer full assistance, allowing you to save time and workforce as the DR drills provided by Aegis are a guaranteed success, which saves you from many hassles. 
  • You would also be able to save cost on the rental of DR seats as up to 30 pax of complimentary DR seats are hosted at Empire Tower, which also comes with the convenience of performing DR Drills in an office space equipped with office facilities.  
3.   Aegis Managed Service

A service that undertakes tasks such as operations, maintenance, and support of client’s backup and DR operations. The features and benefits of this service are as follows: 

  • Aegis Managed Service provides a fully managed Backup and Disaster Recovery service by outsourcing the Backup and Disaster Recovery operations tasks, which allows IT personnel to be more productive and efficient. 
  • Having more than ten years of experience in Cloud DR, Aegis Managed Service undertakes the operational backup and DR tasks that are infrequently performed by IT personnel while guaranteeing successful high data restore rates, which would ease your burden. 

Features of Aegis Cloud Disaster Recovery

In addition to that, Aegis Cloud Disaster Recovery also comes with unique features.

  • ISO 27001 Information Security Management System (ISMS) certification: Aegis CDR is the first cloud disaster recovery service provider in Malaysia to be certified. Aegis CDR protects the confidentiality, integrity and availability of backup data.
  • Disaster Recovery Certified Expert (DRCE) certification: Aegis CDR has obtained the highest level of certification in disaster recovery since 2012, with more than a decade of experience in Cloud Disaster Recovery.
  • Dual Disaster Recovery Site: Aegis CDR has two Disaster Recovery sites, where the secondary site is complimentary.
  • Aegis CDR Portal: A portal that consolidates all cloud backup software & storage in a centralised control centre which can be viewed and monitored at anytime, anywhere.
  • Unlimited DR Drills in a year: Unlimited drills are provided with the assistance of the dedicated Aegis DR drill team, and after the completion of the drill, the updated drill documentation will be provided for you too.
  • Proactive Monitoring: As Aegis’ systems monitor your data 24/7, you would not have to worry about the security and state of your data.

Read More: How to Mitigate Disaster Recovery Risk with DR-as-a-Service (DRaaS)

Aegis Cloud Disaster Recovery is a solution that simplifies your cloud backup and disaster recovery needs, from Ransomware recovery, complete data protection, minimize server downtime to DR cost saving and business continuity.

With that, we have covered most of what Aegis Cloud Disaster Recovery has got to offer. For more information, do visit the official Aegis website and check out our DR solutions today!

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Protecting Remote Office 365 User Data is Critical

Especially now when remote working has become the new norm of working, business transactions and communication are becoming increasingly prominent on online platforms. Out of all available platforms, the one that stands a head above the rest would without a doubt, be Microsoft Office 365, thus the need to protect Office 365 data.

With the emergence of Microsoft Office 365 in the digital market, it has since revolutionised the concept of working and running a business—allowing for more flexibility, no longer needing to set up VPNs and remote connections in order to access your data when you need it. Due to the mobility offered, this platform is viable for remote working, providing access to work from anywhere and also between devices.

Even with how appealing Office 365 seems, it does come with a weakness, which is the safety of your data. The ease of access to your data is akin to a double-edged sword; this convenience often comes with the risk of exposing your information to endpoints and threats.

Contrary to common misconception, the threats are not only limited to external cyber-attacks such as ransomware but are also caused by misguided users updating the wrong section of a shared resource or deleting the data by accident or on purpose. This shows how susceptible your data is to harm. Due to this, protecting remote Office 365 user data is a critical issue to consider.

Why the Need to Protect Remote Office 365 Data?

With how the concept of Office 365 revolves around the idea increasing access points to your data, you might be wondering shouldn’t Office 365 already have security protocols to protect your data? The answer to this is that it’s not that they do not have any security protocols, but it’s that there are too many types of attacks to counter. If you are someone who often makes use of public WiFi, just the act of connecting to the public internet connection already makes your device vulnerable to cyber-attacks, as it is a notorious breeding ground for attackers.

As for those of you who are working from home and are making use of a home router, you are not entirely safe from a threat either—many routers are not hooked up with a physical firewall and are often configured with less-than-optimal security settings. Aside from that, your home WiFi may even be sending out your network information using the hashtag algorithm that was cracked three years ago, making it easy for any third parties to get a hold of your data. The worst part is, this is merely a few out of the many threats your data can be exposed to, which is why using remote Office 365 may put your data at risk.

Read More: Overcoming the Remote Work Challenges with Microsoft 365 Office Cloud Backup

What Microsoft Office 365 Does and Doesn’t Protect Against

To put it simply, Office 365 protects the hardware the data sits on but not the data itself. It works around the Shared Responsibility Model, which details that Office 365 shares the responsibility with the user. Below is an outlook of what Office 365 is and isn’t responsible for:

  1. Responsibility always retained by user: Information and data, devices, accounts and identities.
  2. Responsibility varies by service type: Identity and directory infrastructure, applications, network controls, operating system.
  3. Responsibility transfers to cloud provider: Physical hosts, physical network, physical datacentre

In short, you are responsible for not only the accounts and devices connecting to the service but the data you are storing on the service. Hence, Microsoft is not responsible for providing an archived copy of your pre-attack data if a virus of any sort were to ever damage your data. Decisive acts regarding when, and how to save your data is your call to make. Even in terms of email retention policies, Office 365 only retains emails for a maximum of 93 days after deletion. This limited retainment period means that you cannot restore any emails that you have accidentally deleted if it has gone past the retention period.

What Remote Office 365 User Data Should You Protect?

The broad answer to what data you should protect would quite simply be everything. Even so, amongst the various services provided by Office 365, there are a few applications that you should place further emphasis on, in terms of user data protection. The applications in question would be those that play a crucial role in enabling remote working, which are the following:

  • Exchange Online: this application offers flexibility in accessing your emails, enabling you to access them from not only Outlook on your computer, but also on your phone or any web browser.
  • SharePoint Online: this application is a documents manager which allows multiple users to connect and collaborate on a document—providing seamless business interactions.
  • OneDrive for Business: an application which allows you to access your files from a web interface, and also map those files as a local drive for quick access and upload.
  • Microsoft Teams: a prominent virtual meeting platform which allows users to communicate instantly, share files, and orchestrate meetings with both internal and external users.

As these services and application play a vital role in the shift of work environment to home and remote environments, backing up the data in these platforms would be a necessary security measure to take to ensure that your data is not under threat.

Protect Office 365 Endpoint Security
How to Protect Remote Office 365 User Data?

With all that said, it does not mean that you shouldn’t use Microsoft Office 365 at all. Having so many convenient services and applications in its arsenal, it would be such a waste not to make use of Office 365. Therefore, instead of avoiding the use of Office 365, you should focus on educating users of the potential risks and threats of losing Office 365 data. For starters, ensure that your security patches and devices are up to date, and to use a VPN whenever necessary (especially when using a public WiFi). Last but not least, practise backup of your Office 365 data.

From what we have discussed above regarding the responsibility of Office 365, it is clear that Microsoft designed Office 365 to be a cloud-based productivity suite—not a data backup and recovery solution. Therefore, on top of educating Office 365 users, it would be wise to back up your Office 365 data in an external cloud or platform as insurance, so that you can still retrieve your data when it is damaged or corrupted in the Office 365 storage.

Aegis: Trusted by Malaysians to Protect Office 365 User Data

Although the Microsoft Services Agreement covering all Office 365 products runs more than a staggering 15,000 words, it only discusses the issue of backup in about three instances—all of which suggest setting up your own data backup solution with a third-party provider. If you have no idea which third-party provider to seek out, you could engage the services of Aegis, a pioneer Cloud Disaster Recovery service provider in Malaysia. Offering various cloud products, we believe that Cloud Office 365 Backup (COB) would be of significant use in ensuring the safety of your Office 365 data. Below is a short overview of what Cloud Office 365 Backup (COB) provides:

  • A backup service specifically catered to backup and restore Microsoft 365 data, which includes Microsoft Exchange, Microsoft SharePoint, and Microsoft OneDrive from Office 365 cloud to Aegis cloud.
  • Peace of mind knowing that you have a backup outside of Microsoft.
  • Convenience of easily finding and restoring as many files as you need, or even restore an entire user’s data or folder to a point in time.

For more information on Aegis’ products, check out our industry-leading cloud solutions.

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MoU signing ceremony between Vlan Asia and Infinity Consulting Technology Sdn Bhd

From left, Lance Cheang, Managing Director of VLAN technology Sdn Bhd and Wilson Lam, Chief Executive Officer of Aegis

A Memorandum of Understanding (MoU) between VLAN Technology Sdn Bhd (“VLT”) and Infinity Consulting Technology Sdn Bhd (“ICT”) (now known as Aegis) was formally signed at VLAN Asia’s Headquarters here in Kuala Lumpur on the 27th of July 2020 (Monday). The signing was represented by Lance Cheang, Founder and Managing Director of VLAN Technology Sdn Bhd and Wilson Lam, Chief Executive Officer of Infinity Consulting Technology Sdn Bhd.


The purpose of this MoU and partnership is to establish a collaborative effort between both Companies to advance commercial growth through mutual sharing of VLAN Asia’s Cloud offerings, namely Hubspot, Zendesk, Microsoft365, Azure and Xero, together with Aegis products on Cloud Disaster Recovery (CDR) and Cloud Office 365 Backup (COB), amongst other things.


Aegis was first established in 2005 to manage client’s online backup (Cloud Backup) before it began specializing in Cloud Disaster Recovery (CDR) in 2009. With its base of operations in Subang Jaya and more than a decade of experience in Cloud Disaster Recovery, Aegis focuses on delivering CDR services, hence making us the veteran of today’s Cloud Backup and Disaster Recovery service provider in Malaysia. Aegis offers flexible and attractive plans with backup, restore, replication and/or standby server for DR service and facilities.

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Ensuring Your Disaster Recovery (DR) Strategy Doesn’t Fail

To protect organisations from unforeseen risks such as human errors, cybercrimes, and natural disasters, many owners have begun to implement solutions such as a disaster recovery strategy. While it is advisable to do so, most backup and disaster recovery vendors and their clients tend to assume that the proposed solutions are effective. As a result, they overlook the importance of running disaster recovery drills. In this article, we will outline the significance of disaster recovery drills, followed by Aegis’ disaster recovery strategies. 

Disaster Recovery (DR) Drills

A Disaster Recovery (DR) drill is a simulation of an organisation’s DR recovery plans and solutions. It involves testing, examining, and evaluating the DR plans to ensure that the organisation can recover data, continue operations, and restore business-critical applications during times of disaster. Some common focus of a DR drill includes application recovery, data recovery, communications, recovery point objective (RPO), and Recovery Time Objective (RTO). 

While it is common to have organisations involving DR plans, many fail to invest time and resources into simulating their policies. This scenario can be caused by the restrictions and expenditures of running DR drills. However, without simulation and evaluation of DR plans, organisations risk having ineffective and unsuccessful recoveries in times of real disaster. This is because there is no evidence that the DR plans can execute as expected when disaster strikes.

Besides ensuring the effectiveness of DR plans, DR drills also aim to guide enterprises in reviewing, updating and testing their DR plans. Should any unforeseen disaster arise, the DR plans should meet the organisation’s RPO/RTO requirements. It is also vital to run DR drills whenever there are new and upgraded products. This is because very few business operations remain stagnant. Any change in business growth or expansion could knock your DR plan out of alignment.  

Aegis Disaster Recovery As-A-Service (DRaaS)

Aegis Disaster Recovery As-A-Service (DRaaS) is the best model for businesses that require disaster recovery services that bundles with unlimited DR drills. With more than 10 years of proven workability track record, Aegis DRaaS proves to be a solution that empowers businesses to roll out the most workable and cost-effective disaster recovery plan. That being said, Aegis DRaaS promises business continuity during an emergency, minimising if not eliminating the outages and downtime caused. 

To protect different organisations’ data and systems across heterogeneous platforms, Aegis launched two products that come with Aegis DRaaS: 

1. Aegis Cloud Disaster Recovery (CDR)

Powered by Aegis 1PAT, this cloud backup/restore solution is made for both cloud and on-premise users. The Cloud infrastructure of this solution provides scalable back and front-end architectures. Besides, one of the fundamental features of this solution is to increase capacity and performance on-demand. Hence, with Aegis CDR, rest assured that you could enjoy maximum admin productivity and manageability while minimising expenditures and complexity.

Key features of Aegis CDR:

  • Dual DR Site:
    • To ensure infrastructure redundancy, Aegis offers two DR sites with the secondary site being complimentary. The primary Disaster Recovery Centre (DRC1) is in Cyberjaya, while the secondary Disaster Recovery Centre (DRC2) is based in Kuala Lumpur.
  • 1Price-Any-Technologies (1PAT)
    • To ease the complexity of selecting the right backup software for your business needs, Aegis CDR provides 1PAT – a cloud backup service that license client to utilise any backup technologies at a fixed recurring price.
  • Complimentary DR-In-A-Box (DRIB)
    • To ensure fast recovery, a DRIB box will be put at client’s production site. DRIB is a consolidated appliance designed to cater for disaster recovery service equipped with built-in 1PAT and limited Aegis DRaaS.
  • 100% Managed Services
    • To ensures smooth manageability of backup and DR, Aegis CDR provides fully managed services include patch management, on-demand backup, restore, and replicate, as well as DR declaration.
  • ISO 27001 ISMS certification
    • Aegis CDR is the first and only Cloud Disaster Recovery service in Malaysia to receive this certification. This assures clients that Aegis CDR’s practises and processes are governed by strict data security and integrity protocols
2. Aegis Cloud Veeam Backup (CVB)

Aegis Cloud Veeam Backup (CVB) fully integrates with Veeam to provide the best cloud backup services that cater to on-premise clients. This solution comes with complimentary and unlimited DR resources. Besides, Aegis CVB promises fast and secure backup services that replicate any on-premise data and store them in Aegis’ Cloud. Veeam on-premise users can also leverage on Aegis cloud’s disaster recovery services and privileges.

Key Features of Aegis CVB:

  • Offsite Backup
    • Existing on premise Veeam clients are eligible to backup to Aegis Cloud to enjoy free and unlimited access to Aegis DR resources.
Backup

What’s in Aegis DRaaS?

Now that we have discovered the Aegis solutions that are accompanied by Aegis DRaaS, it’s time to unpack and outline what Aegis DRaaS offers.

1. Complimentary & Unlimited Cloud DR Resources

Aegis DRaaS contains Cloud DR Resources that are completely free. Such resources include:

  • DR Virtual Machine (VM)
  • DR Virtual Central Processing Unit (vCPU) and Virtual RAM (vRAM) 
  • DR Security
  • DR Bandwidth
  • DR Drill
  • DR-In-A-Box (DRIB)
  • Aegis Managed Service

A feature worth mentioning is that clients are entitled to free and unlimited DR drills in a year. This ensures the effectiveness of Aegis solutions. 

2. Complimentary DR Seats

Aegis DRaaS offers up to 30 complimentary DR Seats for clients to perform their DR drills. 

3. Dedicated Aegis DR Drill Team

With Aegis DRaaS service, you will enjoy full assistance from the professional and dedicated Aegis DR drill personnel. The team will aid in ensuring successful DR drills. 

4. Complimentary Unlimited DR Drills

Clients can enjoy complimentary unlimited DR Drills in a year. This allows clients to ensure the effectiveness of their DR strategies.

Specialising in Cloud Disaster Recovery (CDR) services since 2009, Aegis is one of the pioneers in Malaysia’s cloud disaster recovery industry. The secure data backups and effective disaster recoveries make Aegis the best choice for organisations of all sizes and industries. These are all the key highlights about DR drills as well as Aegis DRaaS service offering. Find out more information regarding Aegis’ Cloud services and solutions.  

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How Aegis Cloud Disaster Recovery’s 4-3-2 Backup Rule Helps You Fight Ransomware

The advancement of technology has benefited our lives with innumerable convenience. However, this also opens the doors for cybercriminals to commit crimes via multiple malware, including ransomware. Backing up data is a key part of Ransomware protection and defending against other malware. Having known the threats of cybercrimes, Aegis seeks to protect the data and files of our clients by using cost-effective delivery systems. In this article, we will be exploring how Aegis Cloud Disaster Recovery (CDR) and its 4-3-2 Backup Rule helps you in fighting Ransomware. 

What is Ransomware?

Ransomware is one of the malwares that encrypts and attacks a victim’s files. As suggested by the name of this malware, victims are directed to make payments and obtain the decryption key. In other words, ransomware prevents victims from accessing and restoring their files until they make their payments. The amount of ransoms varies greatly. 

There are several ways in which Ransomware uses to access the victims’ computers. The most common delivery system being the phishing spam, which are the email attachments in victims’ mailboxes. These emails usually masquerade as trustable sources so that victims are more likely to download and open the files. Upon downloading or opening the files, victims will have Ransomware taking over their computers. Hence, protection against Ransomware is necessary for the security of your data.

Common Targets of Ransomware Attacks

Anyone who has essential and attractive data can be the target of a ransomware attack. Recently, educational institutions such as private schools, colleges, and universities are one of the top ransomware targets. This is because educational institutions often carry a vast amount of essential data, such as research, financial data, medical records, and intellectual properties.

Furthermore, governmental agencies are also an easy target for ransomware attacks. These agencies often carry crucial and time-sensitive data, which makes them more likely to recover their data as soon as possible by paying the ransom. That said, healthcare departments are vulnerable to ransomware attacks due to a similar reason. They are more likely to pay ransom due to the urgency of recovering their patients’ data, especially those who are in critical stages of life.

Lastly, firms that carry a massive amount of data are also the targets of ransomware attacks. Some examples include retail, finance, HR, energy, and utility departments. It is of utmost importance to have reliable and effective ransomware protection strategies. To do so, you will require reliable services from cloud disaster recovery professionals, such as Aegis. Before understanding how Aegis protects your data, it is helpful to understand the common backup practices in today’s market.

Read More: 5 Steps to Recover Your Server After a Ransomware Attack

The Backup Rule

The usual backup practice in the market is following the 3-2-1 Backup Rule. The 3-2-1 Rule is an effective defence system against Ransomware. It can be broken down into three different parts, as shown below:

  • (3) Copies of Data

This backup method has three copies of your data or files stored in multiple underlying storages. Having at least two backups for your primary data prevents you from losing all your data at once during incidents such as fire, theft, and vandalism.

  •  (2) Different Storage Media

This step ensures that your data is stored in two different media types. Some common examples include storing copies in the cloud, tape, or hard drive.

  • (1) Off-Site Copy:

This rule means that at least one copy of your data should be stored remotely. Ransomware attacks destroy the data stored in the same location quickly. Thus, this rule suggests having one copy of your data stored in a different location, city, state, or country. It usually involves storing your data in an off-site cloud storage.  

Different from the basic backup rule, Aegis Cloud Disaster Recovery (CDR) levels up the data protection game by provisioning the 4-3-2 Backup Rule instead!

  • (4) Copies of Data:
    • a. Client’s primary server
    • b. Aegis DR Appliance at Client’s production site
    • c. Aegis Disaster Recovery Centre @ Cyberjaya
    • d. Aegis Disaster Recovery Centre @ Kuala Lumpur
  • (3) Different Storage Media:
    • a. Aegis DR Appliance at Client’s production site
    • b. Cloud Storage @ Aegis Disaster Recovery Centre @ Cyberjaya
    • c. Cloud Storage @ Aegis Disaster Recovery Centre @ Kuala Lumpur
  • (2) Off-Site Locations:
    • a. Aegis Disaster Recovery Centre @ Cyberjaya
    • b. Aegis Disaster Recovery Centre @ Kuala Lumpur
Cloud Backup and Recovery

Aegis, More Than Just Recovery

Aegis provides multiple cloud backup and disaster recovery services that suit the needs of different clients. By incorporating the 4-3-2 Backup Rule, these services are effective in protecting your files and data against many cybercrimes, including protection from Ransomware attacks.

1. Aegis Cloud Disaster Recovery (CDR)

Aegis CDR provides cloud backup and disaster recovery services that are powered by Aegis 1PAT. The Cloud infrastructure of this service enables scalable back and front-end architectures. It is applicable for both on-premise and cloud users, offering complimentary and unlimited DR resources to all clients.

2. Aegis Cloud Veeam Backup (CVB)

Aegis CVB offers cloud backup services that entirely integrate with Veeam. Clients can enjoy complimentary and unlimited DR resources while having their on-premise data replicated to Aegis cloud. Besides, Veeam’s on-premise clients can also leverage on Aegis CVB services and privileges.

3. Aegis Cloud Office 365 Backup (COB)

This package is a comprehensive business solution that offers backup and restore services for all data of Microsoft 365. This service caters to Microsoft SharePoint, Microsoft OneDrive, and Microsoft Exchange. Aegis COB aims to protect and recover data from threats that are beyond Microsoft’s retention and backup policies. Some examples of threats include Ransomware, overwriting, and accidental deletions. The files and data of Microsoft 365 will be securely replicated to Aegis cloud.  

4. Aegis Cloud Endpoint Backup (CEB)

This automated and comprehensive backup solution focuses on the clients’ endpoint devices and the data stored in those devices. Aegis CEB aims to protect and reduce the risk of data loss from endpoint devices.

Since 2009, Aegis has been specialising in Cloud Disaster Recovery (CDR) Services. With over a decade of CDR experience, Aegis is the pioneer in cloud disaster recovery services in Malaysia. This sums up the Aegis 4-3-2 Backup Rule and Aegis’ services that help to combat Ransomware. Protecting your data from Ransomware is as easy as 4-3-2!

For more information regarding our services and solutions, visit Aegis’ official website.  

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