As opposed to what many might think, the most significant problem to sweep IT departments isn’t technology—it’s staffing. Employing and retaining IT personnel of the required calibre is not always accessible, especially with the ever-soaring demand.
Businesses may first opt for technical approaches to fix this problem by deploying more automation. While automation does eliminate routine manual work, a staff member would still have to write and test the automation scripts.
Likewise, the responsibility falls to the staff whenever the automated processes crash. Can they fix this issue when they have spent less time working with the technology? The minimised contact vanishes any prior familiarity rather than fosters it.
Deploying AI may not be a sound solution either
Artificial Intelligence holds an increasingly prominent space in data centre support tools. However, it is still novel, and its benefits speculative. Your environment will be different from how the AI was trained, possibly rendering its insights irrelevant.
Will the Cloud solve these staffing problems?
Utilising cloud backup reduces the amount of support borne by in-house IT people since the cloud provider’s staff handles the routine instead. Be that as it may, data centre teams persist in their duties of the company’s own applications in Infrastructure and Platform as a Service.
Considering the limited visibility and expertise with new technology, supporting these applications can be complex. Therefore, adding more technology isn’t the way.
So, what is the way?
We’ve established that what most businesses need is more people. But should you hire these additional people directly? The best way to employ skilled personnel to in-house teams is to outsource the role to managed service providers.
How Managed Services can help
Engaging managed service providers naturally eliminates the challenge of attracting and retaining quality staff. Furthermore, managed services also provide other benefits as included below:
- Expertise — Not to discredit the process of internal IT staffing, but those in managed services have more experience working with the latest technology for multiple clients. With this level of expertise across various industries, they have a broader and more innovative perspective on how technology can bring you benefits. Not to mention, their deep knowledge and understanding of the challenges surrounding technology is unmatched.
- Access to new technology — Introducing new technology and training in-house IT staff to use it is often time-consuming. Plus, they will have to gain experience supporting the latest tech before implementation in the core of the business. Outsourced personnel, on the other hand, have worked with a variety of technologies. The provider will designate the right staff member to any new tech initiative for help, saving time and energy. There are managed service providers who can even help you switch backup software when required, without incurring additional costs.
- Cost savings — Managed services employees are not under you, which means you can save costs relating to the overhead and benefits from hiring someone new to your team. Besides that, managed service providers usually provide services based on the subscription model, which helps you eliminate the total cost of ownership for IT hardware and software. Some managed service providers even deliver complimentary unlimited Disaster Recovery resources to customers.
The same goes for cloud backup and disaster recovery—outsource these services to your advantage! If you are sceptical about outsourcing backup improves business success, find out more on Aegis.